Home / Refund & Cancellation Policy
Last updated: September 2026
This policy explains when a refund or cancellation is possible for Digital Signature Certificate applications, USB tokens, and related services purchased through DSC Digital Signature Certificate.
A Digital Signature Certificate is a personalized digital credential issued in your name by the Certifying Authority, once issued, it cannot be transferred, reused, or resold, and is therefore non-refundable after issuance, in line with standard industry and Certifying Authority practice.
If you cancel your application before your Aadhaar eKYC video verification has taken place, we will refund any amount already paid, less any non-recoverable processing charges (if applicable).
Once your video KYC verification is complete and your application has been submitted to the Certifying Authority, cancellation may no longer be possible, as the Certifying Authority may have already begun processing. Where cancellation is still possible at this stage, any applicable CA processing charges already incurred will be deducted from your refund.
If your application is rejected by the Certifying Authority due to failed verification or document issues on their end (and not due to inaccurate information you provided), we will refund the certificate fee paid, excluding any token cost if a token has already been dispatched to you.
If your USB token arrives damaged or is found to be defective (not due to mishandling after delivery), contact us within 7 days of delivery. We will arrange a replacement token under the manufacturer's warranty. Token purchases are replaced, not refunded, once a working token has been issued and a certificate loaded onto it, except where the fault is confirmed to be a manufacturing defect within the warranty period.
If your token is lost in transit due to a courier error, we will arrange a replacement at no additional cost once the loss is confirmed with our courier partner. This does not apply to urgent deliveries you book yourself directly with Borzo, Porter or Uber, those are handled under that courier's own service terms.
Support and assistance fees cover work already performed (such as verification assistance and setup support) and are non-refundable once that support has been provided, even if you later cancel your application for other reasons.
Message us on WhatsApp or call us with your order details (name, application date, and certificate/token type), and we will confirm eligibility and next steps.
DSC Digital Signature Certificate
Unit 524, Neelkanth, Lal Bahadur Shastri Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086
Phone: +91 93213 28744
WhatsApp: wa.me/919321328744
Approved refunds are processed within 7-10 business days to your original payment method or the account details you provide.