GeM Troubleshooting

GeM signing issues, common causes and fixes

If your DSC isn't working correctly on GeM, here's what usually causes it.

Same-Day Verification ● Free PAN India Delivery ● Pay Only After Approval ● 4.8★ Rated ● Need a DSC? Enquire → ●

Common GeM DSC errors

If you see this	Try this
Wrong certificate class or type	Only Class 3 DSC is accepted on GeM. If you're bidding on higher-value tenders, confirm whether Combo is specifically required.
PAN on DSC doesn't match GeM registration	Confirm the authorized signatory's PAN matches exactly between your DSC and your GeM profile.
Token not detected	Reinstall your token drivers, and try a different USB port.
Browser compatibility	Use Chrome or Firefox, and ensure you're on the latest version.
Signing works but bid submission fails	Confirm your DSC is registered specifically against your GeM profile, not just installed on your system.

We provide remote troubleshooting for GeM DSC issues, and can issue a correctly configured certificate if yours needs replacing.

Remote troubleshooting for GeM signing errors

Guidance on Signing vs Combo DSC for GeM

Same-day fresh DSC issuance if needed

Each portal requires separate registration, and GeM has its own certificate class and PAN-matching requirements, check both.

No, an expired certificate will fail signing regardless of prior successful use, renew before your bid deadline.

For e-signing and bidding specifically, DSC is generally required, not Aadhaar e-Sign.